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j8499 is clear about the information we hold on your account, how it moves through our systems, and what choices you have about it. Access to this platform and the application of this policy depends on your local law and eligible regions.
When you open an account with us, we collect the details you provide during registration — your name, contact information and the credentials you set. When you fund your account through bKash, Rocket or Upay, we record the transaction reference, amount and timestamp in your wallet history. We do not store your mobile banking PIN or full payment credentials; those stay with your payment provider. We use the information we hold to operate your account, verify transactions, respond to your support requests and maintain the security of your account. We do not sell your personal data to third parties for their own marketing purposes. In some situations, we may share information with service partners who help us run the platform — for example, identity checks or fraud screening — but those partners are bound by data handling obligations. Your use of this platform and the reach of this policy depend on your local law and the eligible regions where the service is available. We keep records for as long as your account is active and for a reasonable period afterward, in line with our operational requirements.
This policy applies to data collected through your use of j8499 — from account creation through to transactions and support contact. It does not extend to third-party services you access via external links, or to the internal data practices of payment providers like bKash, Rocket or Upay. Understanding the boundary helps you know where to direct questions about your data.
This policy covers the information you provide when creating or updating your j8499 account, including login details and contact information entered through the account registration and settings screens.
Transaction records generated when you deposit or withdraw via bKash, Rocket or Upay are within scope. We hold the reference data visible in your wallet history, not your payment provider's own account data.
Data collected automatically when you browse the platform — such as device type, session data and pages visited — is covered here. We use this to keep the site functioning correctly and to understand how it is used.
Links to external sites, your mobile banking app or any service not operated by us fall outside this policy. Those services have their own terms. We are not responsible for how they handle your information.
You have practical choices about the data we hold. To review what we have on your account, open the account settings section — your registered contact details, linked payment history references and profile information are visible there. If something is wrong, such as an outdated mobile number or an email address that no longer reaches you, you can update it directly in your profile fields or raise a correction request through our support route. For questions about a specific transaction record — for example, a bKash deposit that appears in your wallet history but needs clarification — our support team can pull the reference against your account log. If you want to ask about data retention or request that we review what we hold, send your question through the published contact route and we will respond. Note that some data must be kept for operational and verification reasons even after a request; we will explain what applies in your case when you write to us.
Open the account settings page to see your registered details and transaction history references. What is visible there reflects what we hold against your profile at that moment.
Update your mobile number, email or contact details through the profile fields in account settings. For corrections that cannot be made self-service, contact support with your account reference and the change you need.
Send a written question about what we hold, how long we keep it or how it is used to our support contact. We will respond with the specific information relevant to your account.
If a transaction record or account data entry appears incorrect, our support team can compare it against the original log. Have your account reference and the relevant payment reference ready when you contact us.
For any question about this privacy policy — whether about account data, transaction records or a correction request — use the contact routes published on the site. We respond to data questions through the same support paths as account help. Have your account reference ready to speed up the process.
Use the live chat button visible on the site to ask a data or policy question in real time. Give your account reference when prompted so we can locate your records promptly.
Send a written privacy or data question to the support email address published in the contact section of the site. Include your account reference and a clear description of your request.
The help section inside your signed-in account area contains guidance on managing your profile data, updating contact details and understanding what is stored against your wallet history.
Data security and honest retention practices are part of how we run accounts on this platform. We apply access controls so that your information is not available to staff who do not need it to do their job. Transaction references from bKash, Rocket and Upay deposits are stored against your account log and are not shared with unrelated parties. We review how long data is kept on a regular basis and remove records that are no longer needed for operational or verification purposes. If you want to request a change to what we hold, the support route is the right starting point.
We use cookies to keep your session active while you browse and to remember your preferences. You can manage cookie settings through your browser. Disabling certain cookies may affect how parts of the site function.
Access to your account data is protected by the login credentials you set. We do not ask for your bKash or Rocket PIN. If you suspect unauthorised access, change your password immediately and contact support.
We keep account and transaction records for as long as your account is active and for a reasonable period after closure, in line with operational needs. We can tell you the specific retention period that applies when you ask.
When we update this policy, the revised version is published at this address. Continued use of your account after an update means you have seen the new version. Check this page if you want to see what the current policy says.
These are the questions we hear most often about data, account records and how this policy works in practice. If your question is not here, reach out through our support contact and we will answer directly.
We collect the name, contact details and login credentials you enter during registration. If you fund your account via bKash, Rocket or Upay, we also record the transaction reference and timestamp shown in your wallet history. We do not hold your mobile banking PIN or full payment credentials.
Yes. Open your account settings page to see your registered profile details and your transaction history references. For a broader picture of what we hold, send a written request to our support contact with your account reference and we will respond with the relevant details.
For fields like your mobile number or email address, go to the profile section inside your signed-in account and update them directly. If the correction cannot be made through the self-service fields, contact support with your account reference and a clear description of what needs to change.
We do not sell your personal data. We may share information with service partners who help us run the platform — such as identity verification or fraud screening — but those partners are bound by data handling obligations. We do not share your data with unrelated third parties for their own marketing.
We keep your records for as long as your account is active and for a reasonable period after it closes, based on our operational requirements. Some records may need to be kept longer for verification purposes. Contact support to ask about the specific retention period that applies to your account.
Change your account password immediately using the password reset path on the login screen. Then contact our support team through live chat or email, giving your account reference and a description of what happened. We can review the access log against your account and advise on next steps.